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We're available to chat from 9am-5pm AEST Monday-Friday.
HELP & SUPPORT
We respond to emails from 9am-5pm AEST Monday-Friday.
You will find our chatbox at the bottom right corner of this page.
Why don't you have a phone number?
FREQUENTLY ASKED QUESTIONS
When is Decathlon Tempe opening?
How long do you take to deliver to....
We don't have a date for the opening yet, but we're working hard to make it as soon as possible! The best way to stay updated on the store opening is through our Facebook.
Where are your stores in Australia?
What are the delivery charges to....
We have just one store in Australia, opening at Tempe, Sydney. If you would like to recommend a place for us to open a store, write to us and let us know!
Is it mandatory to be a member to buy from Decathlon?
Do you deliver to New Zealand?
My question isn't here.
Yes we do!
What is your return and exchange policy?
We believe you deserve the best service, and we can't guarantee that to you on the phone at this time. We'll do our best to help you over email and chat!
As a member of Decathlon, you have 365 days to return or exchange your purchase.
If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. Meanwhile, we'll place a new order and send you what you need in exchange.
In case you'd like to return for a refund, you can return the product(s) either through AU post or Parcelpoint and we'll refund the price of the product to you as soon as your return is on its way to us. Refunds take 1-3 business days to reach you.
Let us know which you'd prefer and we'll do the needful!
We're sorry we don't have a delivery charge calculator yet. You can find an estimate of how much delivery costs here.
Something I'm looking for is out of stock. What now?
All orders placed before noon (12pm AEST) are shipped from our warehouse in Sydney Monday-Friday every week.
To find out how long your order will take to reach you, please click here.
When products are out of stock on our website, we usually take 4-6 weeks to replenish them. In case you need more clarity on a specific product, please write to us and we'll be happy to help you.
We are an exclusive membership warehouse both online and in-store. Yes, it is mandatory to sign up before you buy.
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