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We're available to chat from 9am-5pm AEST Monday-Saturday.
HELP & SUPPORT
We respond to emails from 9am-5pm AEST Monday-Saturday.
You will find our chatbox at the bottom right corner of this page.
All orders placed before noon (12pm AEST) are shipped from our warehouse in Sydney Monday-Friday every week.
To find out how long your order will take to reach you, please click here.
FREQUENTLY ASKED QUESTIONS
We believe you deserve the best service, and we can't guarantee that to you on the phone at this time. We'll do our best to help you over email and chat!
Where are your stores in Australia?
We have just one store in Australia, at Tempe, Sydney. If you would like to recommend a place for us to open a store, write to us and let us know!
We're sorry we don't have a delivery charge calculator yet. You can find an estimate of how much delivery costs here.
Do you deliver to New Zealand?
We are an exclusive membership warehouse both online and in-store. Yes, it is mandatory to sign up before you buy.
Yes we do!
What is your return and exchange policy?
What are the delivery charges to....
As a member of Decathlon, you have 365 days to return or exchange your purchase.
If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. Meanwhile, we'll place a new order and send you what you need in exchange.
In case you'd like to return for a refund, you can return the product(s) either through AU post or Parcelpoint and we'll refund the price of the product to you as soon as your return is on its way to us. Refunds take 1-3 business days to reach you.
Let us know which you'd prefer.
How long do you take to deliver to....
Something I'm looking for is out of stock. What now?
Is it mandatory to be a member to buy from Decathlon?
When products are out of stock on our website, we usually take 4-6 weeks to replenish them. In case you need more clarity on a specific product, please write to us and we'll be happy to help you.
My question isn't here.
Why don't you have a phone number?
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