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HELP & SUPPORT

HOW CAN WE HELP YOU?

HELP & SUPPORT

LIVE CHAT

You will find our chatbox at the bottom right corner of this page.

We respond to emails from 9am-6pm AEST Monday-Sunday.

We're available to chat from 10am-7.30pm AEST Monday-Sunday. 

FREQUENTLY ASKED QUESTIONS

Where are your stores in Australia?

You can find all the details on our stores in Australia on this page. 

Do you deliver to New Zealand?

What is your return and exchange policy?

As a member of Decathlon, you have 365 days to return or exchange your purchase.


If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. Meanwhile, we'll place a new order and send you what you need in exchange.


In case you'd like to return for a refund, you can return the product(s) either through AU post or Parcelpoint and we'll refund the price of the product to you as soon as your return is on its way to us. Refunds take 1-3 business days to reach you. 


Let us know which you'd prefer.


You can read the FAQs on Returns and Exchanges here. 

Something I'm looking for is out of stock. What now?

When products are out of stock on our website, we usually take 4-6 weeks to replenish them. In case you need more clarity on a specific product, please write to us and we'll be happy to help you. 

Why don't you have a phone number?

We believe you deserve the best service, and we can't guarantee that to you on the phone at this time. We'll do our best to help you over email and chat! 

What are the delivery charges to....

We're sorry we don't have a delivery charge calculator yet. You can find an estimate of how much delivery costs here.

How long do you take to deliver to....

All orders placed before noon (12pm AEST) are shipped from our warehouse in Sydney Monday-Friday every week. 

To find out how long your order will take to reach you, please click here. 

Is it mandatory to be a member to buy from Decathlon?

We are an exclusive membership warehouse both online and in-store. Yes, it is mandatory to sign up before you buy. 

Membership is free! 

My question isn't here.

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